Deleting your messages

1. What this covers

1.1 This page explains how to request deletion of the information you have shared with Wickersley Audiology Ltd when messaging us on Facebook Messenger, Instagram Direct or WhatsApp. How we handle that information is set out in our Messaging Privacy Policy.

2. Automatic deletion

2.1 In most cases you do not need to do anything. We keep our copy of a conversation only while it is active, and when a conversation has had no new message for 21 days it is automatically and permanently deleted from our systems.

3. Ask us to delete sooner

3.1 If you would like your conversation deleted straight away, email us at [email protected] with the subject “Delete my messages”. Please tell us the name or account you messaged us under, so we can find the right conversation.

3.2 We will delete our copy of your conversation within 30 days of your request and confirm once it is done. There is no charge for this.

4. What gets deleted

4.1 We delete the copy of the conversation held in our own systems — your messages, our replies and any details you gave us in that conversation.

4.2 The messaging platform you contacted us on (Messenger, Instagram or WhatsApp) keeps its own copy of the thread in your and our inboxes under its own policies. That copy is outside our control; to remove it, use the delete options in that app or contact Meta.

5. Contact

5.1 Wickersley Audiology Ltd · Unit 4, Hastings Court, 246–256 Bawtry Road, Wickersley, Rotherham, South Yorkshire, S66 1JY · [email protected]. ICO registration: ZB372207.

Last updated: 29 July 2026