Our Promise
Choosing hearing aids is a big decision — so we’ve taken much of the usual risk out of it. Start with a free assessment, try suitable hearing aids at home, and benefit from our 90-day money-back guarantee.
Seven commitments you can hold us to — each explained in plain English.
A full hearing assessment and honest advice, at no charge and with no obligation — whether or not you ever buy from us.
Always free. No catch, no pressure to go further.
Where clinically suitable, try recommended hearing aids in your everyday life before deciding whether to proceed. There’s no obligation to purchase, and we can extend the trial when more time would genuinely help.
Demo aids — no deposit and no money taken. Available on all models (custom-made excepted). Your return date is agreed when the trial starts.
If, after appropriate fitting and support, your hearing aids aren’t right for you, we can try another suitable option or provide a full refund under our 90-day guarantee.
The 90 days run from your fitting date. We initiate your refund on the day the aids are returned; bank processing times may vary. Custom products, accessories, loss and damage are addressed separately in our Promise Terms.
Your hearing aids include five years of manufacturer warranty against covered manufacturing and technical faults.
Loss, theft, accidental damage, consumables and misuse aren’t included. This is in addition to your statutory consumer rights.
Your routine hearing-aid reviews, adjustments, cleaning and clinical support are included for as long as you continue to wear hearing aids supplied and supported by us.
Provided through routine appointments at our Wickersley clinic; home visits can’t be offered at this time. Charges may apply for replacement parts, consumables and repairs outside the included aftercare.
When clinically appropriate, earwax assessment and removal are included for clients who continue to wear hearing aids supplied by us.
Both ears where clinically necessary, on a reasonable fair-use basis. The appropriate removal method will be determined following assessment.
As an independent practice, we’re not restricted to one hearing-aid manufacturer. We recommend according to your hearing, lifestyle, preferences and budget — not one predetermined product range.
Choice from seven leading hearing-aid manufacturers.
Eligibility and reasonable conditions apply to trials, warranties, refunds, aftercare and complimentary wax removal. We’ll explain everything before you make a decision — with no hidden charges or surprises. Nothing here affects your statutory consumer rights.
Read our Promise TermsFrom first hello to ongoing care — simple and unhurried.
No charge, no obligation — just an honest look at where your hearing stands.
We talk through what would genuinely help, in plain English, with no pressure.
Where suitable, wear them in your own life on a free seven-day trial.
Take your time. If they’re not right, the 90-day guarantee has you covered.
Reviews, adjustments and support here in Wickersley, for as long as you wear your aids.
We’re not owned by, or tied to, any manufacturer. That means we fit whichever brand genuinely suits your ears, your lifestyle and your budget — not the only one we’re contracted to sell. We currently work with seven leading hearing-aid manufacturers:
Your hearing assessments, fittings and clinical follow-up appointments are carried out by qualified hearing-care professionals. You’ll receive continuity of care from people who know your hearing history and your devices.
Why you can trust us
Book your free hearing assessment — no charge, no obligation, and no pressure to go any further.
